{"id":3251,"date":"2019-01-22T06:00:27","date_gmt":"2019-01-22T14:00:27","guid":{"rendered":"http:\/\/www.numberbarn.com\/blog\/?p=3251"},"modified":"2026-03-31T22:32:26","modified_gmt":"2026-04-01T05:32:26","slug":"using-an-auto-attendant-menu","status":"publish","type":"post","link":"https:\/\/www.numberbarn.com\/blog\/using-an-auto-attendant-menu\/","title":{"rendered":"Step by Step Guide: How to Port a Number &#038; Forward to an Auto Attendant Menu"},"content":{"rendered":"<p><strong>Don&#8217;t let things spiral out of control with your phone number!<\/strong><\/p>\n<p>You&#8217;re only one person and answering every single call isn&#8217;t always the most effective method.<\/p>\n<p>With an Auto Attendant Menu, your callers will be greeted with a recording to guide your callers in the right direction.<\/p>\n<p>Something like:<\/p>\n<p><em>Thanks for calling! Press 1 to speak with sales, press 2 to speak with customer support or stay on the line to leave us a voicemail.<\/em><\/p>\n<p>You can enter a different contact phone number for each key on the keypad!<\/p>\n<p>Your caller presses their desired option and is connected to your business.<\/p>\n<p>Here are the steps on how to transfer a number to NumberBarn from another service provider and set up an Auto Attendant Menu.<\/p>\n<h3><strong>What is porting?<\/strong><\/h3>\n<p><a href=\"https:\/\/youtu.be\/rI8bDdwC4J4\">Porting means<\/a>\u00a0transferring your phone number from one service provider to another. Let\u2019s say your number is with Tomato Wireless. You will port your active number from Tomato Wireless to NumberBarn. The number will eventually no longer be with Tomato Wireless and you\u2019ll no longer pay them for service. Instead, you\u2019ll pay NumberBarn. This process takes anywhere from 3-10 business days.<\/p>\n<h3>Which plan includes an Auto Attendant Menu?<\/h3>\n<p>The NumberBarn Call Forwarding plan is the <em>only<\/em> plan that includes an Auto Attendant Menu. The Auto Attendant Menu will use minutes on your plan. Depending on your expected call volume, you can determine which plan will work best for you by taking this quiz:<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/vn09M9YwhUE\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Our <a href=\"https:\/\/www.numberbarn.com\/pricing\">call forwarding plans<\/a> are broken down by minutes per number per month:<\/p>\n<ul>\n<li>300 minutes of call forwarding for <a href=\"https:\/\/www.numberbarn.com\/pricing\">$6\/month + tax<\/a><\/li>\n<li>Unlimited call forwarding* for <a href=\"https:\/\/www.numberbarn.com\/pricing\">$19\/month + tax<\/a><\/li>\n<\/ul>\n<h3><strong>How to begin<\/strong><\/h3>\n<ul>\n<li>From our main website,\u00a0<a href=\"https:\/\/www.numberbarn.com\/\">https:\/\/www.numberbarn.com<\/a>, select\u00a0<strong>Transfer a Number<\/strong>.<\/li>\n<li>Select\u00a0<strong>Start a Transfer\/Port<\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2015\" src=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-26-at-9.23.35-AM.png\" alt=\"NumberBarn start transfer porting screen\" width=\"489\" height=\"253\" \/><\/p>\n<ul>\n<li>Enter the phone number you would like to port. <em>Hint: Hit the tab key to enter numbers into the next box.<\/em><\/li>\n<li>Select the\u00a0<strong>Check<\/strong>\u00a0button.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2016\" src=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-26-at-9.28.04-AM.png\" alt=\"NumberBarn transfer number verification page\" width=\"514\" height=\"240\" \/><\/p>\n<p>We check to make sure we can support the city and state of your number on our network. When you select the\u00a0<strong>Check<\/strong>\u00a0button,\u00a0<em>we do not check<\/em>:<\/p>\n<ul>\n<li>If your number is\u00a0<a href=\"https:\/\/www.numberbarn.com\/blog\/lost-number\/\" data-wplink-edit=\"true\"><em>active<\/em><\/a><\/li>\n<li>If your number is\u00a0<em>portable<\/em><\/li>\n<li>If you have any\u00a0<a href=\"https:\/\/www.numberbarn.com\/blog\/before_transferring_your_number\/\">contractual obligations<\/a>\u00a0or\u00a0<a href=\"https:\/\/www.numberbarn.com\/blog\/have-a-service-bundle\/\">service bundles<\/a>\u00a0on your account<\/li>\n<\/ul>\n<p>The items above are your responsibility to verify, as a phone number owner. If you\u2019re not sure, you\u2019ll want to\u00a0<em>check with your current service provider<\/em>.<\/p>\n<ul>\n<li>If you see the green checkmark, great! You can begin your port request to NumberBarn.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2018\" src=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-26-at-9.43.47-AM.png\" alt=\"NumberBarn number eligible for porting confirmation page\" width=\"495\" height=\"176\" \/><\/p>\n<ul>\n<li>If you see a red box, it means we do not support your area yet. We might be able to make some magic happen. <a href=\"https:\/\/www.numberbarn.com\/contact\">Please reach out to our customer support\u00a0for assistance<\/a>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2019\" src=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-26-at-9.45.23-AM.png\" alt=\"calling with NumberBarn number\" width=\"498\" height=\"174\" \/><\/p>\n<p>For those with a green checkmark, please continue to read ahead for the next steps:<\/p>\n<ul>\n<li>Select the\u00a0<strong>Get Started<\/strong>\u00a0button to go to the next step.<\/li>\n<li>Select the a <strong>Call Forwarding<\/strong>\u00a0plan.<\/li>\n<li>Select\u00a0<strong>Next Step<\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-2356\" src=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2018\/06\/oneplan.png\" alt=\"NumberBarn select a plan page\" width=\"526\" height=\"365\" \/><\/p>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<ul>\n<li>Enter the contact information that is on file with your current provider. <em>Note the information on this page must match what is currently on file with your existing provider.<\/em><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2024\" src=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-26-at-9.55.22-AM.png\" alt=\"enter carrier account information to port a number\" width=\"470\" height=\"381\" \/><\/p>\n<ul>\n<li>Enter the email address to place on file in your new account. <em>Note the email you enter here will also be the login to your account and the email on file for notifications.<\/em><\/li>\n<li>Enter a password. <em>Passwords must be at least 6 characters and contain at least one letter and one number.<\/em><\/li>\n<li>A green checkmark mean your information fits into our text fields. If you see a red checkmark, it means there is an error with your information.<\/li>\n<li>Select\u00a0<strong>Next Step.<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2026\" src=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-26-at-9.59.02-AM.png\" alt=\"Numberbarn Current account information screenshot\" width=\"505\" height=\"200\" \/><\/p>\n<ul>\n<li>If the number you are porting is a wireless number, enter your\u00a0<strong>account number and PIN<\/strong>.<\/li>\n<li>Select\u00a0<strong>Next Step.<\/strong><\/li>\n<li>Note the account number and PIN are required by your current service provider to port away and only used for internal purposes. They will not be stored on your NumberBarn account.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2027\" src=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-26-at-10.01.39-AM.png\" alt=\"NumberBarn payment information checkout page\" width=\"532\" height=\"300\" \/><\/p>\n<ul>\n<li>Enter your payment information.<\/li>\n<li>We will bill you when your number port completes to your account and then on a monthly basis around that same date every month.<\/li>\n<li>Select\u00a0<strong>Review My Order<\/strong>.<\/li>\n<\/ul>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-2357\" src=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2018\/06\/review.png\" alt=\"Numberbarn Review your order screenshot\" width=\"512\" height=\"354\" \/><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<h3><\/h3>\n<ul>\n<li>If you need to make any changes, select\u00a0<strong>edit<\/strong>.<\/li>\n<li>If everything looks good, select\u00a0<strong>Place My Order<\/strong>.<\/li>\n<\/ul>\n<h3><strong>What happens next: Authorize your Port Request<\/strong><\/h3>\n<p>Congrats! You have successfully initiated your port request. Now, you must verify your number and authorize the port. This tells us that you are the rightful owner of the phone number and gives us permission to submit your port to your current provider for review. Here\u2019s how to make that happen:<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/m6IF7sVAJ4g\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<h3><strong>What happens next: Waiting for a status update<\/strong><\/h3>\n<p>After you have authorized your number port, we send the port request to your current provider for review.<\/p>\n<ul>\n<li><strong>Do not cancel your number with your current service provider.<\/strong><\/li>\n<li>When they\u00a0<em>approve<\/em>\u00a0the port, we\u2019ll notify you of the date in which it is scheduled to port.<\/li>\n<li>If the port is rejected, we\u2019ll notify you and let you know why.<\/li>\n<li><strong>Porting takes anywhere from 3-10 business days to complete.<\/strong><\/li>\n<\/ul>\n<h3><strong>Configure your settings<\/strong><\/h3>\n<p>During the time you are waiting for a status update, you can configure your number settings with the Auto Attendant Menu. We recommend the proactive step of doing this prior to your number porting.<\/p>\n<p>Here&#8217;s how:<\/p>\n<p><iframe loading=\"lazy\" title=\"How to Guide: Using an Auto Attendant Menu\" width=\"952\" height=\"536\" src=\"https:\/\/www.youtube.com\/embed\/1OY-X_eOYHM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<ul>\n<li>Login to your account<\/li>\n<li>Select\u00a0<strong>Numbers<\/strong><\/li>\n<li>Select on your number<\/li>\n<li>Select the\u00a0<strong>Calls<\/strong><\/li>\n<li>Locate<strong>\u00a0Send all calls to<\/strong><\/li>\n<li>Select\u00a0<strong>A menu\u00a0<\/strong>from the drop down menu<\/li>\n<li>Select\u00a0<strong>Edit Menu<\/strong><\/li>\n<\/ul>\n<p><strong>Required Menu Setup<\/strong><\/p>\n<p>Using the menu requires an outgoing message to be played when a caller dials your number.\u00a0<strong>The menu will not function without it<\/strong>. Select\u00a0<strong>Choose file to upload<\/strong>\u00a0button to upload your custom file.<\/p>\n<p><a href=\"https:\/\/www.numberbarn.com\/blog\/professional-phone-recording\/\">For sample script ideas, click here.\u00a0<\/a>For answers to more questions, hop over to our\u00a0<a href=\"https:\/\/help.numberbarn.com\/hc\/en-us\">Knowledge Base<\/a>.<\/p>\n<p style=\"text-align: center;\"><strong>We\u2019re\u00a0<a href=\"https:\/\/www.numberbarn.com\/\">NumberBarn<\/a>, we take phone numbers very seriously. But, we also like to have a little fun. To learn more about us, visit\u00a0<a href=\"https:\/\/www.numberbarn.com\/\">NumberBarn.com<\/a>\u00a0and follow us on\u00a0<a href=\"https:\/\/www.facebook.com\/NumberBarn\/\">Facebook<\/a>,\u00a0<a href=\"https:\/\/www.instagram.com\/numberbarn\/\">Instagram<\/a>\u00a0and\u00a0<a href=\"https:\/\/twitter.com\/NumberBarn\">Twitter<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Don&#8217;t let things spiral out of control with your phone number! You&#8217;re only one person and answering every single call isn&#8217;t always the most effective method. With an Auto Attendant Menu, your callers will be greeted with a recording to guide your callers in the right direction. Something like: Thanks for calling! Press 1 to&#8230;<\/p>\n","protected":false},"author":5,"featured_media":3252,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-3251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ask-the-pig"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Port a Number and Forward Calls to an Auto Attendant Menu<\/title>\n<meta name=\"description\" content=\"Step-by-step guide to port a number and forward calls to an auto attendant menu, with clear setup instructions and tips.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.numberbarn.com\/blog\/using-an-auto-attendant-menu\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Port a Number and Forward Calls to an Auto Attendant Menu\" \/>\n<meta property=\"og:description\" content=\"Step-by-step guide to port a number and forward calls to an auto attendant menu, with clear setup instructions and tips.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.numberbarn.com\/blog\/using-an-auto-attendant-menu\/\" \/>\n<meta property=\"og:site_name\" content=\"NumberBarn Blog\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/NumberBarn\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-01-22T14:00:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-01T05:32:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2018\/12\/pexels-photo-1309897-e1605736743554.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"798\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jenny Dempsey\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jenny Dempsey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.numberbarn.com\/blog\/using-an-auto-attendant-menu\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.numberbarn.com\/blog\/using-an-auto-attendant-menu\/\"},\"author\":{\"name\":\"Jenny Dempsey\",\"@id\":\"https:\/\/www.numberbarn.com\/blog\/#\/schema\/person\/6a014090db07aa1073a897e8e71da68f\"},\"headline\":\"Step by Step Guide: How to Port a Number &#038; 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