{"id":8337,"date":"2025-05-30T11:54:07","date_gmt":"2025-05-30T18:54:07","guid":{"rendered":"https:\/\/www.numberbarn.com\/blog\/?p=8337"},"modified":"2026-04-03T05:01:06","modified_gmt":"2026-04-03T12:01:06","slug":"debt-collection-calls-are-surging-in-2025-these-states-and-cities-report-the-most","status":"publish","type":"post","link":"https:\/\/www.numberbarn.com\/blog\/debt-collection-calls-are-surging-in-2025-these-states-and-cities-report-the-most\/","title":{"rendered":"Debt Collection Calls Are Surging in 2025: These States and Cities Report the Most"},"content":{"rendered":"\n<p>Constantly being harassed by debt collectors? You\u2019re not alone.<\/p>\n\n\n\n<p>But which areas in the U.S. are experiencing the highest volume of debt collection calls?&nbsp;<\/p>\n\n\n\n<p>As everyone&#8217;s favorite phone number management company and marketplace, we at&nbsp;<a href=\"https:\/\/www.numberbarn.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">NumberBarn<\/a>&nbsp;analyzed the latest FTC complaint data to uncover which states, cities, and age groups are being hit hardest, and how those trends have evolved over the past five years.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Key Findings<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Georgia<\/strong> leads the nation in debt collection calls per capita, with 80.8 reports per 100,000 residents in Q1 2025.<\/li>\n\n\n\n<li><strong>Atlanta<\/strong> ranks first among U.S. cities for per capita debt collection call reports, followed by <strong>Dallas<\/strong>, <strong>Miami<\/strong>, <strong>Houston<\/strong>, and <strong>Memphis<\/strong>.<\/li>\n\n\n\n<li>Debt collection calls surged more than 150% year-over-year, rising from 44,999 in Q1 2024 to 112,583 in Q1 2025.<\/li>\n\n\n\n<li>Nearly 47% of 2025 reports were flagged as abusive, threatening, or harassing, which is a nearly 4x increase from the previous year.<\/li>\n\n\n\n<li>Americans aged 30 to 39 reported the most collection calls in 2025.<\/li>\n\n\n\n<li>The average personal debt in the U.S. is now $61,660, with <strong>California<\/strong>, <strong>Colorado<\/strong>, and <strong>Washington<\/strong> reporting the highest average balances.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>States with the Most Debt Collection Calls in 2025&nbsp;<\/strong><\/h2>\n\n\n\n<div class=\"flourish-embed flourish-map\" data-src=\"visualisation\/23039992\"><script src=\"https:\/\/public.flourish.studio\/resources\/embed.js\"><\/script><noscript><img decoding=\"async\" src=\"https:\/\/public.flourish.studio\/visualisation\/23039992\/thumbnail\" width=\"100%\" alt=\"map visualization\" \/><\/noscript><\/div>\n\n\n\n<p>In the first quarter of 2025 alone, <strong>Americans reported over 112,000 debt collection calls to the Federal Trade Commission<\/strong>. That\u2019s more than double the number of complaints filed during the same period in 2024.&nbsp;<\/p>\n\n\n\n<p>Keep in mind, however, that not every call comes from a legitimate collector! Of the 112,583 reports filed, nearly 47% (53,243) were flagged as abusive, threatening, or harassing, which is a sharp increase from just 13,472 reports in Q1 of 2024! This might suggest an increase in scammers, or possibly, that debt collectors have just gotten nastier.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Nationwide, the average debt per person is $61,660, which is a $970 year-over-year increase.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p>Regardless, the overall trend points to an uptick in both contact volume and consumer concern.<\/p>\n\n\n\n<p>Also worth noting that particular states are seeing especially high volumes lately. <strong>Georgia<\/strong> leads the nation in debt collection call reports per 100,000 residents so far this year, followed by <strong>Texas<\/strong>, <strong>Florida<\/strong>, and <strong>Delaware<\/strong>. <\/p>\n\n\n\n<p>Unsurprisingly then, these states also rank high in abusive or threatening debt collection complaints calls that go beyond reminders and into harassment territory \u2014 thus, it\u2019s worth noting that debt collection that involves aggressive tactics may violate the <a href=\"https:\/\/www.ftc.gov\/legal-library\/browse\/rules\/fair-debt-collection-practices-act-text\">Fair Debt Collection Practices Act<\/a> (FDCPA).<\/p>\n\n\n\n<div class=\"flourish-embed flourish-table\" data-src=\"visualisation\/23062049\"><script src=\"https:\/\/public.flourish.studio\/resources\/embed.js\"><\/script><noscript><img decoding=\"async\" src=\"https:\/\/public.flourish.studio\/visualisation\/23062049\/thumbnail\" width=\"100%\" alt=\"table visualization\" \/><\/noscript><\/div>\n\n\n\n<p><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Cities with the Most Debt Collection Calls in 2025<\/strong>&nbsp;<\/h2>\n\n\n\n<div class=\"flourish-embed flourish-map\" data-src=\"visualisation\/23055611\"><script src=\"https:\/\/public.flourish.studio\/resources\/embed.js\"><\/script><noscript><img decoding=\"async\" src=\"https:\/\/public.flourish.studio\/visualisation\/23055611\/thumbnail\" width=\"100%\" alt=\"map visualization\" \/><\/noscript><\/div>\n\n\n\n<p>An increase in debt collection call activity isn\u2019t just a state issue, it\u2019s impacting major cities across the country too. We analyzed complaint data across the country\u2019s largest metro areas to find out where specifically residents are being contacted the most.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Debt collection calls have skyrocketed across the country within the last year. From 2024 to 2025, debt collection call complaints increased by 150%, according to new data from the <a href=\"https:\/\/www.ftc.gov\/\" target=\"_blank\" rel=\"noreferrer noopener\">Federal Trade Commission<\/a> (FTC).&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<p>When adjusted for population, residents in <strong>Atlanta, Georgia<\/strong> reported the highest rate of debt collection calls in the nation, followed by cities like <strong>Dallas<\/strong>, <strong>Miami<\/strong>, <strong>Houston<\/strong>, and <strong>Memphis<\/strong>.<\/p>\n\n\n\n<p>But in terms of total complaint volume, major population centers like <strong>Dallas<\/strong>, <strong>Atlanta<\/strong>, and <strong>New York<\/strong> saw the largest raw numbers of reports in Q1 2025.<\/p>\n\n\n\n<div class=\"flourish-embed flourish-table\" data-src=\"visualisation\/23061894\"><script src=\"https:\/\/public.flourish.studio\/resources\/embed.js\"><\/script><noscript><img decoding=\"async\" src=\"https:\/\/public.flourish.studio\/visualisation\/23061894\/thumbnail\" width=\"100%\" alt=\"table visualization\" \/><\/noscript><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Debt Collection Calls Timeline<\/strong>&nbsp;<\/h2>\n\n\n\n<div class=\"flourish-embed flourish-chart\" data-src=\"visualisation\/23057840\"><script src=\"https:\/\/public.flourish.studio\/resources\/embed.js\"><\/script><noscript><img decoding=\"async\" src=\"https:\/\/public.flourish.studio\/visualisation\/23057840\/thumbnail\" width=\"100%\" alt=\"chart visualization\" \/><\/noscript><\/div>\n\n\n\n<p>Debt collection calls have been a steady concern for consumers since the start of the decade, but something changed in 2025.<\/p>\n\n\n\n<p>All the way from Q1 2020 through Q1 2024, the number of debt collection call reports to the Federal Trade Commission fluctuated modestly, averaging between 35,000 and 45,000 complaints per quarter.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;In the first quarter of 2025 alone, <strong>Americans reported over 112,000 debt collection calls to the Federal Trade Commission<\/strong>. That\u2019s more than double the number of complaints filed during the same period in 2024.&nbsp;&#8220;<\/p>\n<\/blockquote>\n\n\n\n<p>But in Q1 2025, reports more than doubled, jumping from 44,999 in Q1 2024 to 112,583 this year, which is a 150% increase. Even more alarming, the number of abusive or threatening debt collection reports grew nearly fourfold, rising from 13,472 to 53,243 in just 12 months.<\/p>\n\n\n\n<p>The reason behind this sharp uptick isn\u2019t entirely clear. However, it could reflect a rise in aggressive collection practices, increased financial stress among consumers, better awareness of reporting tools, or a surge in scam activity posing as debt collectors.&nbsp;<\/p>\n\n\n\n<p>Whatever the cause, the data shows that 2025 has brought a dramatic shift in consumer experience with debt collection calls.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Where Have Debt Collection Calls Increased?<\/strong><\/h2>\n\n\n\n<div class=\"flourish-embed flourish-table\" data-src=\"visualisation\/23062121\"><script src=\"https:\/\/public.flourish.studio\/resources\/embed.js\"><\/script><noscript><img decoding=\"async\" src=\"https:\/\/public.flourish.studio\/visualisation\/23062121\/thumbnail\" width=\"100%\" alt=\"table visualization\" \/><\/noscript><\/div>\n\n\n\n<p>While debt collection call volume paints a broad picture, looking at year-over-year growth reveals which states are experiencing the most dramatic changes.<\/p>\n\n\n\n<p>Between Q1 2024 and Q1 2025, <strong>Texas<\/strong>, <strong>Arkansas<\/strong>, and <strong>Alaska<\/strong> recorded the largest percentage increases in debt collection call reports. With the exception of Vermont and Maine, every state across the country experienced spikes in debt collection calls, according to FTC data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Which Age Groups Receive the Most Debt Collection Calls?<\/strong>&nbsp;<\/h2>\n\n\n\n<div class=\"flourish-embed flourish-chart\" data-src=\"visualisation\/23058043\"><script src=\"https:\/\/public.flourish.studio\/resources\/embed.js\"><\/script><noscript><img decoding=\"async\" src=\"https:\/\/public.flourish.studio\/visualisation\/23058043\/thumbnail\" width=\"100%\" alt=\"chart visualization\" \/><\/noscript><\/div>\n\n\n\n<p>Debt collection calls don\u2019t discriminate by age, but some groups are clearly being contacted more than others.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>In the first quarter of 2025, Americans between the ages of 30 and 39 filed the most debt collection call complaints, followed by those aged 40 to 49, and 50 to 59. These middle-aged groups may be facing a combination of financial responsibilities like mortgages, student loans, and credit card balances, making them more vulnerable to both legitimate collection efforts and potential scams.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"516\" height=\"516\" src=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2025\/05\/chanellenibbelink-transparent.png\" alt=\"Debt collection calls\" class=\"wp-image-8421\" srcset=\"https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2025\/05\/chanellenibbelink-transparent.png 516w, https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2025\/05\/chanellenibbelink-transparent-300x300.png 300w, https:\/\/www.numberbarn.com\/blog\/wp-content\/uploads\/2025\/05\/chanellenibbelink-transparent-150x150.png 150w\" sizes=\"auto, (max-width: 516px) 100vw, 516px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>Interestingly, the under-30 and over-70 age groups reported significantly fewer calls. This could be due to lower overall debt levels or fewer active credit accounts, but it may also reflect lower reporting rates or different patterns in how these groups interact with collection agencies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Average Debt by State<\/strong><\/h2>\n\n\n\n<div class=\"flourish-embed flourish-table\" data-src=\"visualisation\/23058831\"><script src=\"https:\/\/public.flourish.studio\/resources\/embed.js\"><\/script><noscript><img decoding=\"async\" src=\"https:\/\/public.flourish.studio\/visualisation\/23058831\/thumbnail\" width=\"100%\" alt=\"table visualization\" \/><\/noscript><\/div>\n\n\n\n<p>While debt collection calls don\u2019t always mean someone owes money, the broader financial landscape still plays a role in shaping how and where these calls occur.<\/p>\n\n\n\n<p>According to the most recent data from the Federal Reserve Bank of New York, average personal debt levels vary widely by state. In Q4 2024, states like <strong>California<\/strong> ($86,000), <strong>Colorado<\/strong> ($82,820), and <strong>Washington<\/strong> ($85,490) reported some of the highest average debt levels per person with a credit report. Elsewhere, states like <strong>West Virginia<\/strong> ($41,490) and <strong>Mississippi<\/strong> ($42,870) carried some of the lowest.<\/p>\n\n\n\n<p>Nationwide, the average debt per person is $61,660, which is a $970 year-over-year increase.<\/p>\n\n\n\n<p>It\u2019s important to note that these numbers don\u2019t reflect debt per household, but rather the average balance per person with a credit report and include consumer expenses such as mortgages, auto loans, student loans, and credit card debt.&nbsp;<\/p>\n\n\n\n<p>These figures don\u2019t indicate financial distress on their own, but they do help provide context around the financial obligations Americans are managing behind the scenes of rising collection calls.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Protect Yourself<\/strong><\/h2>\n\n\n\n<p>If you\u2019re receiving frequent debt collection calls, especially ones that feel suspicious, here are a few steps you can take to protect yourself:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Don\u2019t confirm personal information over the phone unless you\u2019re sure the caller is legitimate.<\/li>\n\n\n\n<li>Ask for written verification of the debt. Legitimate collectors are required to provide this.<\/li>\n\n\n\n<li>Know your rights under the Fair Debt Collection Practices Act (FDCPA). You can request that collectors stop contacting you.<\/li>\n\n\n\n<li>Report abusive, threatening, or harassing calls to the FTC at <a href=\"http:\/\/reportfraud.ftc.gov\" target=\"_blank\" rel=\"noreferrer noopener\">reportfraud.ftc.gov<\/a>.<\/li>\n\n\n\n<li>Block known scam numbers using your mobile provider\u2019s tools or a call-blocking app.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center\"><strong>Methodology<\/strong><\/h6>\n\n\n\n<h6 class=\"wp-block-heading\">This study analyzes the number of debt collection call reports per capita across all 50 states and the 50 most populous cities in the United States, using data from the Federal Trade Commission (FTC). It also incorporates average personal debt levels by state based on the latest data from the Federal Reserve Bank of New York.&nbsp;<\/h6>\n\n\n\n<h6 class=\"wp-block-heading\">The data includes the most recent information available as of May 2025.&nbsp;<\/h6>\n\n\n\n<h6 class=\"wp-block-heading\">All findings are based on publicly available FTC reports and were adjusted to account for variations in population size, ensuring accurate per capita comparisons. This study aims to provide a comprehensive overview of debt collection trends.<\/h6>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-small-font-size\"><strong>Sources:<\/strong> Federal Trade Commission, Federal Reserve Bank of New York, U.S. Census Bureau American Community Survey<\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>Fair Use:<\/strong> Feel free to use this data and research with proper attribution linking to this study.<\/p>\n\n\n\n<p class=\"has-small-font-size\"><strong>Media Inquiries: <\/strong>For media inquiries, contact media@numberbarn.com<\/p>\n\n\n\n<p class=\"has-text-align-center has-small-font-size\">Illustrations by <a href=\"https:\/\/www.chanellenibbelink.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Chanelle Nibbelink<\/strong><\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Constantly being harassed by debt collectors? You\u2019re not alone. But which areas in the U.S. are experiencing the highest volume of debt collection calls?&nbsp; As everyone&#8217;s favorite phone number management company and marketplace, we at&nbsp;NumberBarn&nbsp;analyzed the latest FTC complaint data to uncover which states, cities, and age groups are being hit hardest, and how those&#8230;<\/p>\n","protected":false},"author":14,"featured_media":8437,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Debt Collection Calls Surge in 2025 Across States &amp; Cities<\/title>\n<meta name=\"description\" content=\"Debt collection complaints have surged by 150% in 2025. 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