Why We Don’t Have Phone Support

Why We Don’t Have Phone Support

At NumberBarn offering amazing customer support is a top priority. But why do we limit our support to online communication? The bottom line is that phone support costs a lot of money. Many similar services do offer phone support—and their prices are at least double ours. Using inexpensive resources such as email and chat allows us to keep our overall pricing down while maintaining a reliable and innovative service. 95% of our customers never require support. We feel it doesn’t make sense to raise our prices for the 5% who occasionally do.
Continue reading “Why We Don’t Have Phone Support”