Never Miss a Client Call
Your company gets an after-hours emergency call, but where is the best place to send it when your team is off-duty or away? There are some scenarios where forwarding to one, single phone number is not enough. Here is where Business Line’s “simultaneous ring” feature can save the day.
With the rise of remote work and mobile staff operations, NumberBarn’s Business Line has you covered. Business Line is feature-rich and designed as a virtual business phone system that complements you and your team’s existing cell phones, so you never need to purchase new devices. You can easily keep your business and personal calls separate with Business Line call forwarding.
What is Simultaneous Ring?
What is simultaneous ring and how does it improve your communications?
The simultaneous ring option multiplies your call forwarding capacity. It allows calls from a single business number to forward to multiple numbers at the same time, instead of just one.
Does your small business team work from multiple locations? You can ensure that important calls from clients or customers receive the immediate attention they need.
Utilizing this feature also helps to more evenly distribute work amongst your team. This alleviates the burden of heavy volumes of calls from just one individual.
Setting Up User Groups
Maximize your team’s responsiveness to client calls by creating multiple groups within your NumberBarn Business Line account. You can then assign those groups to different phone numbers in your Business Line account. Users can be in more than one group.
The simultaneous ring will automatically stop after a user accepts the call. A brief audio message (called a call whisper) announces the call to the user when they pick up. To accept the call, the user presses “1.” This ensures two things: that the call doesn’t get interrupted by the user’s cell phone voicemail, and that the user didn’t answer the call by accident. If no one in your team’s user group accepts the call, it will automatically direct to your NumberBarn Business Line voicemail.
Don’t worry about stepping out of the office or away from your desk. Calls will forward to any number you assign to a user in your group.
Combine with Other Business Line Features
Schedule your calls to forward to your assigned user group team members after business hours, or for weekends, holidays or emergencies. Set up multiple groups with the simultaneous ring feature during or after business hours to create alternating schedules for on-call team members and staff.
Pro Tip: Concerned about your staff response time? Turn call answer times into a friendly, internal competition. Incentivize your users to quickly engage the call – offering perks or incentives for team members with the most call pickups. Dial-in your customer service with a coaching plan, or consider other great options for eliminating customer call time.
When to Use Simultaneous Ring
Taking advantage of the simultaneous ring feature can prove beneficial in many situations. For instance, a new visitor meets friends at a church and then carpools with them to a local restaurant after the service. The guest unknowingly parks in an area that gets locked after the service. Facilities staff doesn’t recognize the car and has no way to notify the guest about the locked parking lot. When the guest returns, they call the emergency phone number posted on the door of the church. The call then simultaneously forwards to multiple off-site staff. A staff member answers and returns to unlock the lot.
The simultaneous ring feature can help your staff immediately interact with clients or crises. If your company or organization offers an emergency hotline, setting up simultaneous ring will equip your staff to connect to calls from anywhere.
For instance, non-profit organizations working in behavioral health, etc., frequently use the simultaneous ring feature for supervisors to rapidly assist staff encountering an urgent client crisis. Enabling simultaneous rings to your business number or emergency hotline also allows staff to provide clients with essential care, from anywhere, at any hour.
Companies with dispatches, like towing or plumbing businesses, use simultaneous ring as a crucial part of their dispatch operations. Reaching team members who are in multiple locations, under time-sensitive circumstances helps keep customers confident that they’ll receive the right help as quickly as possible.
Keep Your Teams Accessible from Anywhere
Staying immediately accessible to leads and clients offers invaluable opportunities. Brands of all sizes appreciate the convenience of NumberBarn’s Business Line to help teams manage multiple tasks while remaining connected. Countless uses make simultaneous ring a game-changer for your brand. Don’t overlook this fundamental feature. Empower your team to meet your customer’s needs faster. Set up features like simultaneous ring and get started with Business Line today!
