woman between stacks of paper, screaming with an old telephone in each hand

Admit It, Your Customers Don’t Want to Talk to You!

Fact: your customers don’t want to talk to you. They don’t want to call, chat, email, text, tweet, or any of the myriad other ways they might be able to reach your company. Think about it. When’s the last time you called the cable company because you wanted to? The customer of the cable company...

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