3 Common Reasons Your Port Away Request was Rejected

Porting your number away from NumberBarn may be smooth as fresh churned butter or it may be like walking through a pig pen on a rainy day.

This video will guide you through the 3 most common reasons a port away request from NumberBarn might be rejected.

Account Number & PIN

There’s high chance that your number has an account number and PIN attached to it. You’ll want to make sure that you’re submitting this on your port request to your new provider. We have the account number and PIN available to you 24/7 in your online account. Make sure you give this information to your new provider when they submit the port out request.


When you port away, the address needs to match what is on file with NumberBarn. Some of our numbers require the address of a reseller, therefore you’ll want to obtain the porting away information from your NumberBarn account. Follow the instructions for how to do this here.

Due Date Mismatch

Numbers with NumberBarn are classified by the FCC as wireline numbers. Due to this classification, porting may take anywhere from 3 to 7 business days (more or less) depending on the provider.

If your new provider tries to port and receives a “due date mismatch” error, ask them to select a date at least 3 -10 business days away from the current date selected. This will guarantee the number port will go through.

We’re NumberBarn, we take phone numbers very seriously. But, we also like to have a little fun. To learn more about us, visit NumberBarn.com and follow us on FacebookInstagram and Twitter.

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Written by

Jenny Dempsey

Jenny Dempsey is the Customer Experience Manager for NumberBarn