Episode #9: Why we’re a phone company without phone support

Why did the farmer call his pig “Ink”?
Because it was always running out of the pen.

But really, I’m here to tell you why we’re a phone company without phone support. We DO have email support, chat support, Twitter support, Facebook support, Instagram support and YouTube support.

NumberBarn does not offer phone support so we can pass the savings on to our customers.

It is extremely expensive to house and run a full-time call center.

With our industry-low prices, we know after 16 years in the business, customers prefer to have the savings passed on to them.

And, our small but mighty team of ranch hands are here to help.

Need some metrics to trust us on this?

In 2018, our average email reply time during normal business hours of 6am to 6pm Pacific time is within 3 hours.

Our average chat wait time during normal business hours is 6 seconds.

We won’t leave you out of the barn in the rain, friends.

We’re NumberBarn, we take phone numbers very seriously. But, we also like to have a little fun. To sign up, visit NumberBarn.com and follow us on FacebookInstagram and Twitter.

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Written by

Jenny Dempsey

Jenny Dempsey is the Customer Experience Manager for NumberBarn