Ready to sail off into the sunset?
If you’ve purchased a phone number from NumberBarn or ported one to us a while ago, you always have the option to port away to a different provider.
NOTE: Your number can be on any NumberBarn plan to port away.
So, what does it mean to port away?
Porting away means transferring your phone number from one service provider to another. Your number is with NumberBarn. You will port your active number from NumberBarn to Tomato Wireless. The number will eventually no longer be with NumberBarn and you’ll no longer pay us for service. Instead, you’ll pay Tomato Wireless once it ports away. The process to port away takes anywhere from 3-10 business days.
What do I need to have to port away?
You’ll need your “porting away information” to give to your desired provider.
The porting away information for your active numbers can be found within your account 24/7. You can obtain your account details (account number and PIN) for porting your number away from within your NumberBarn account.
NOTE: To access the porting away information, your number must be activated and in service. Numbers on order or deleted numbers will not have access to this information. Contact customer support should you have questions.
Here’s how to find your porting away information:
- Select Numbers from the navigation bar
- Select your number from the list
- Click the Port Out tab
Your account information to give to your desired service provider will display.
Keep your number active in your account for the duration of the port. Don’t delete it beforehand – we’ll remove it once it ports away.
What do I do next?
Contact your desired service provider and tell them you’d like to port your number to their system, and provide them with the porting away information.
Keep your number active with NumberBarn throughout the entire porting process, until your number is active with your desired service provider.
It takes 3-7 business days, up to 10 business days, to port your number away.
How do I know it has ported away?
NumberBarn will email porting away notifications to the administrative email address on file in your account.
- Rejections: If your number port is rejected, we’ll email you.
- Approvals: When your number has been approved for porting, we’ll let you know.
- Completed: When your number port completes to your desired service provider, we will notify you and remove the number from your account and billing.
PS: We’ll miss you but know we’re here to welcome you back with open arms should you ever want to return!