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Are Bad Reviews Really Bad? Practical Advice on Managing and Responding to Customer Reviews

When you make an online purchase or look for a a vendor, product or service, you likely first go somewhere to read online reviews. Any time I’m shopping on Amazon for a new product I often sample both the 5-star and 1-star reviews. I guess I’m a sucker for the extremely positive and extremely negative, […]

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Jeremy Watkin
Jeremy Watkin  ·  August 19, 2026  ·  10 min read
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By The Numbers

2026 Survey: Do Gen Z and Millennials Have Different Phone Habits?

The Generational Phone Divide: Gen Z vs. Millennials Millennials grew up leaving voicemails. Gen Z grew up leaving people on read. But despite the stereotypes, the way the two generations use their phones may be more similar than expected. Including screening unknown calls and using AI to write personal text messages, younger Americans are developing […]

Collin Czarnecki
Collin Czarnecki
Aug 11, 2026
⏱ 10 min read
By The Numbers

2026 Study: Who’s Who of America’s Top 20 Area Codes of 2025-26

Who’s who for America’s hottest area codes? It’s time for the big reveal! We almost retired our study this year, but by special request, we bring you the nation’s Top 20 Area Codes of 2025. At NumberBarn, we sell tens of thousands of custom phone numbers a year. Since 2021, we’ve examined our own purchase […]

Melana Preston
Melana Preston
Aug 7, 2026
⏱ 26 min read
By The Numbers

Can’t Unplug: Is AI Keeping People From Taking Vacation Time? A New Survey Outlines PTO Anxieties

Visions of palm trees, tropical breezes and crystal waters may now come with a concerning caveat. “Will my vacation leave me replaced by AI?” A new nationwide survey by NumberBarn finds that many employed Americans not only struggle to fully disconnect while on vacation, they now worry about what’s potentially awaiting them when they return.  […]

Collin Czarnecki
Collin Czarnecki
Jul 21, 2026
⏱ 8 min read
Ask the Pig

Transfer a Number: How the Port Away Plan Works

Just passing through? We’ll help you make sure you’re on the right track with NumberBarn’s port away plan. Perhaps you’ve just found the perfect, catchy new vanity number for your brand or business, or you’re exploring how to get a second number or alternate number. Maybe you’ve stored your number with the Barn for a […]

Melana Preston
Melana Preston
Jul 10, 2026
⏱ 4 min read
By The Numbers

2026 Study: Debt Collection Calls Continue to Surge In These US States and Cities

Debt collection calls are surging across America. As financial pressures continue to weigh on many Americans, some states and cities are seeing triple-digit increases in debt collection complaints compared to the year before. To better understand where consumers are facing the most debt collection calls, NumberBarn, a phone number management company and marketplace, analyzed the […]

Collin Czarnecki
Collin Czarnecki
Jun 25, 2026
⏱ 7 min read
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Our Writers

Authors at NumberBarn

Real people who know phone numbers, telecom trends, business tips and more, inside and out.

Melana Preston

Melana Preston

Melana Preston is a Sr. Copywriter for NumberBarn and ClearHello. With her extensive background in marketing and humanitarian work, she loves working for “a company that truly values people and meaningful connections.” When she’s not pun-tificating clever copy or dad jokes, you can find her lost behind her camera lens capturing a mountain or sunset.

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Jeremy Watkin

Jeremy Watkin

Jeremy Watkin is Director of Customer Support and Experience at NumberBarn. Not only does he love serving customers, but he's a prolific writer and speaker on the topic and has been recognized numerous times for his thought leadership. Be sure to connect with him on Twitter. His handle is @jtwatkin.

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Jenny Dempsey

Jenny Dempsey

Jenny Dempsey was Social Media & Customer Experience Manager from 2017-2020, bringing her extensive telecom industry knowledge to help build NumberBarn’s content-base while cultivating a positive & happy customer experience.

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Joel Arnold

Joel Arnold

Joel Arnold is a Digital Marketer with diverse experience and industry expertise in telecommunications, real estate, travel, health & wellness, and content creation. When he’s not at home watching Survivor, you can catch him and his wife reading at a coffee shop or taking their family to the park.

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Alan Lopez

Alan Lopez

Alan is a lifestyle blogger, marketing manager, and art director who has been covering electronics and media culture for so long, he remembers being disconnected from the internet whenever somebody would pick up the phone.

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Will Fulton

Will Fulton

Will Fulton is a writer and editor who's covered technology, games, and theater for publications like Popular Science, Uber, Polygon, Lifewire, Digital Trends, and more. He's now mostly focused on helping his houseplants thrive and raising his chihuahua mix Charlie to be an upstanding citizen.

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Mariana Camacho

Mariana Camacho

Mariana Camacho is a content strategist and communications specialist focused on brand storytelling, marketing, and creative writing. She works with international brands and founders across lifestyle, hospitality, technology, and social impact, helping them shape narratives that connect and genuinely impact the people they’re meant to serve.

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Ella Delancey Jones

Ella Delancey Jones

Ella Delancey Jones is an award-nominated journalist and copywriter who began her career in tech and consumer PR in London before launching her own content business in 2018. Her writing has appeared in publications including Cosmopolitan, POPSUGAR, Insider, The Independent, and Grazia, and she has been featured on Sky News and BBC. Ella is known for producing clear, thoughtful, and reliable content across journalism and brand storytelling.

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Collin Czarnecki

Collin Czarnecki

Collin Czarnecki is a researcher specializing in consumer behavior, public records analysis, and survey-based studies. He spent nearly a decade as a journalist and editor, publishing more than 2,500 articles for newspapers and digital news outlets across the Gannett network and Patch.com.

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