If you’re reading this, we here at NumberBarn want you to know that we think you’re awesome. Whether you are our customer or not.
No joke – we really do.
Behind the website sits a team of real people (we pinched ourselves just to make sure) and one happy pig (our mascot, of course). And this team actually cares about your phone number needs.
We also really care about tacos, but who doesn’t?
We care if…
…you’re on our website and are searching for your dream number.
…you’re porting to us.
…you’re porting away from us.
…you’re parking or forwarding your number with us.
We care if…
…you’re on our website and do not find your dream number.
…you’re porting to us and run into issues.
…you’re porting away from us and run into issues.
…you’re parking or forwarding your number with us and have questions.
What we’re trying to say here is that we care all the time.
In addition to caring, we also strive to create a simple and swift customer experience as well as to exceed your expectations any way we can.
Customer service is no joke – we take this very seriously. And, we do things slightly different here. We don’t have phone support because we want to keep our pricing low. Do you know how much it costs to run a call center? It’s expensive. And, we’d rather save you money.
If you email us, our average response time is within 1-3 hours.
If you chat with us, our average response time is within 4 seconds.
We know it’s easy to think that because we’re an online phone company, we’re out to scam you or make your life miserable. But news flash: we’re not.
So, what does NumberBarn do differently when it comes to our email and live chat customer support?
Phone numbers are baffling! There are some pretty strange technical hiccups from time to time. If this happens to you, we’ll be transparent about what went wrong because we want to empower you with education. You should know what’s going on, even if you may not understand it. This may make our replies to you a bit longer in some cases, but hey, better more information than not enough.
If there’s an issue going on, we’ll tell you the truth. If it’s our mistake, we’ll own it. If the issue is with someone else, we’ll guide you through a resolution without pointing fingers and name calling. We’re on your side and we want you to know that we’re going to be honest with you every step of the way.
As a small, startup business, we’re constantly learning how to improve our service. If you have an issue or know a way to make our system better, we’ll listen. We’ll do our best to implement changes that will better our customers. But, as all humans are (yes, this includes you), we’re not perfect, but we’re going to do our darn tootin’ best to help make things fair and just. We may also incorporate incredibly cheesy jokes into our emails, just sayin’.
Have faith knowing that your phone number is in good hands and that in case you’re ever in a pickle, we’re here to help.