Porting your wireless phone number to another carrier will require you to provide a current account number and PIN. These two seemingly simple items delay more ports than any other error or issue we see. Most carriers do a good job of providing you with an easy way to get your account information (on your bill, online), but there are a select bunch that make it a little more difficult than others. We’ve compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult.
| Carrier | Account Number | PIN/Passcode |
|---|---|---|
| AT&T GoPhone | Contact customer service | |
| Boost Mobile | Contact customer service | |
| Cricket Wireless | On their website after logging in | |
| MetroPCS | 9 digits. It can be found on your online profile. | Called the “Security Number”, and is usually the primary account-holder’s 8-digit birthdate |
| Straight Talk | Phone purchased from ST: Serial number of phone BYOD: Last 15 digits of SIM number |
On the website under “Manage My Profile” May also be the last 4 digits of SIM number |
| T-Mobile Prepaid | 11-digit phone number being transferred (1-xxx-xxx-xxxx) | |
| TracFone | Phone purchased from TracFone: Serial number of phone BYOD: Last 15 digits of SIM number |
On the website under “Manage My Profile” May also be the last 4 digits of SIM number |
| Virgin Mobile | Contact customer service |
There are some great resources online with details for most carriers (wireless or landline). A fairly complete resource we direct customers to can be found on Prepaid Phone News.
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