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Are Bad Reviews Really Bad? Practical Advice on Managing and Responding to Customer Reviews

When you make an online purchase or look for a a vendor, product or service, you likely first go somewhere to read online reviews. Any time I’m shopping on Amazon for a new product I often sample both the 5-star and 1-star reviews. I guess I’m a sucker for the extremely positive and extremely negative, […]

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Jeremy Watkin
Jeremy Watkin  ·  August 19, 2026  ·  10 min read
All Ask the Pig By The Numbers Community Corral Customer Service Featured Customers General
Featured Customers

Murder Mystery Scavenger Hunt Thrills With an Interactive Adventure

Welcome to the ultimate who-dunit Murder Mystery Scavenger Hunt! A life-sized game reminiscent of “Clue,” it’s full of intrigue and no small shortage of plot twists and turns. (Literal “plot” twists…in the Old Town version, you might find yourself deciphering clues near a centuries-old graveyard.) If you appreciate riddles and strategic board games, this Southern […]

Community Corral

Introducing New Opportunities to Reach Your Leads and Contacts!

It’s a new year and we want to introduce you to new opportunities to maximize your contact and customer communications! As a ClearHello company, we don’t want you to miss out on the countless invaluable resources available to you through our sister companies. Build your business and brand with our full suite of services. From […]

Featured Customers

Find Out if You Made the Nice List With “Talk to Santa”

“Santa! We know him!!!” Ok, well maybe not quite Santa but we’re definitely “in” with his closest circle. It’s not everyday you get to talk to Santa’s Head Elf, but what can we say…we know people (and elves.) Even more wild, did you know that you, your children, your relatives and even your coworkers can […]

General

Why Are Area Codes So Important?

Whether you’ve noticed or not, area codes underlie part of all of our respective identities. Wherever you move, your area code associates you with a specific geographical locale.  Born and raised in North County San Diego, if I relocated to New York, I would stick out like a sore thumb with my 760 area code […]

General

Five Ways to Boost Your Contact Engagement Through SMS Marketing

“You have an appointment with Dr. Doe tomorrow at 3 PM. Text Y to confirm.” Do you rely on timely text reminders like these to help you keep your show on the road? You’re not alone. For some of us, (as in…me) these text reminders have even saved us from inadvertent no-show fees for an […]

Ask the Pig

The Many Seasons of Telephone Numbers

As someone who has worked in customer support for a lot of years, one of my favorite questions to ask my peers in the industry is, “What are the seasons for your company?” In the context of a business, seasonality refers to those times that tend to be busier and require more staff to handle […]

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Our Writers

Authors at NumberBarn

Real people who know phone numbers, telecom trends, business tips and more, inside and out.

Melana Preston

Melana Preston

Melana Preston is a Sr. Copywriter for NumberBarn and ClearHello. With her extensive background in marketing and humanitarian work, she loves working for “a company that truly values people and meaningful connections.” When she’s not pun-tificating clever copy or dad jokes, you can find her lost behind her camera lens capturing a mountain or sunset.

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Jeremy Watkin

Jeremy Watkin

Jeremy Watkin is Director of Customer Support and Experience at NumberBarn. Not only does he love serving customers, but he's a prolific writer and speaker on the topic and has been recognized numerous times for his thought leadership. Be sure to connect with him on Twitter. His handle is @jtwatkin.

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Jenny Dempsey

Jenny Dempsey

Jenny Dempsey was Social Media & Customer Experience Manager from 2017-2020, bringing her extensive telecom industry knowledge to help build NumberBarn’s content-base while cultivating a positive & happy customer experience.

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Joel Arnold

Joel Arnold

Joel Arnold is a Digital Marketer with diverse experience and industry expertise in telecommunications, real estate, travel, health & wellness, and content creation. When he’s not at home watching Survivor, you can catch him and his wife reading at a coffee shop or taking their family to the park.

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Alan Lopez

Alan Lopez

Alan is a lifestyle blogger, marketing manager, and art director who has been covering electronics and media culture for so long, he remembers being disconnected from the internet whenever somebody would pick up the phone.

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Will Fulton

Will Fulton

Will Fulton is a writer and editor who's covered technology, games, and theater for publications like Popular Science, Uber, Polygon, Lifewire, Digital Trends, and more. He's now mostly focused on helping his houseplants thrive and raising his chihuahua mix Charlie to be an upstanding citizen.

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Mariana Camacho

Mariana Camacho

Mariana Camacho is a content strategist and communications specialist focused on brand storytelling, marketing, and creative writing. She works with international brands and founders across lifestyle, hospitality, technology, and social impact, helping them shape narratives that connect and genuinely impact the people they’re meant to serve.

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Ella Delancey Jones

Ella Delancey Jones

Ella Delancey Jones is an award-nominated journalist and copywriter who began her career in tech and consumer PR in London before launching her own content business in 2018. Her writing has appeared in publications including Cosmopolitan, POPSUGAR, Insider, The Independent, and Grazia, and she has been featured on Sky News and BBC. Ella is known for producing clear, thoughtful, and reliable content across journalism and brand storytelling.

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Collin Czarnecki

Collin Czarnecki

Collin Czarnecki is a researcher specializing in consumer behavior, public records analysis, and survey-based studies. He spent nearly a decade as a journalist and editor, publishing more than 2,500 articles for newspapers and digital news outlets across the Gannett network and Patch.com.

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