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Are Bad Reviews Really Bad? Practical Advice on Managing and Responding to Customer Reviews

When you make an online purchase or look for a a vendor, product or service, you likely first go somewhere to read online reviews. Any time I’m shopping on Amazon for a new product I often sample both the 5-star and 1-star reviews. I guess I’m a sucker for the extremely positive and extremely negative, […]

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Jeremy Watkin
Jeremy Watkin  ·  August 19, 2026  ·  10 min read
All Ask the Pig By The Numbers Community Corral Customer Service Featured Customers General
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Featured Customers

Polyvinyl Records Puts a Spin on Their Marketing

With indie greats like The Getup Kids, The Dodos, and Pedro the Lion on their roster, we didn’t miss a beat following up with one of our legendary customers, Polyvinyl Records. After recently setting up a hotline for one of their upcoming artists, we jumped at the chance to learn more about the iconic record […]

Melana Preston
Melana Preston
Apr 26, 2022
⏱ 9 min read
Featured Customers

How “Slide Into Vegas” Slid Into Our Hearts

What do pigs and bounce houses have in common? They’ll keep you on (or off) your toes and you’ll never get “boared”! We recently discovered Slide into Vegas, and delightfully, their sweet mini pig named Peaches. Naturally, we couldn’t wait to feature them. A family-owned and operated business located outside of Las Vegas, NV, Sean […]

Melana Preston
Melana Preston
Mar 14, 2022
⏱ 6 min read
General

The Most Popular Area Codes of 2021

Just like that, 2021 is over. And what a year it was. With COVID-19 and its many variants continuing to impact our country and society, we still pushed ahead the best we could.  Despite the important (and crazy!) events that were generously showered throughout the past year, we’re here to talk about one subject in […]

Joel Arnold
Joel Arnold
Feb 22, 2022
⏱ 14 min read
General

Our New Messaging User Interface

Introducing a new view for messages! Good news! We’ve spruced up our messaging inbox interface. No more bulky layouts to “hog” your time! New Messaging Features We won’t “boar” you with too many details, but the new inbox interface kicks-off a more efficient user experience with a comprehensive view and intuitive design. The new messaging […]

Melana Preston
Melana Preston
Feb 3, 2022
⏱ 2 min read
Featured Customers

Raise a Toast With Cassandra Schaeg, Founder of SIP Wine and Host of KPBS’ “Fresh Glass”

Meet Cassandra Schaeg, founder of SIP Wine and Beer, and host of the upcoming KPBS docuseries, “Fresh Glass.” Philadelphia-born and California-raised, Cassandra opened SIP Wine and Beer in 2016 in Escondido, CA (also hometown to NumberBarn’s headquarters!).  Wine a little, laugh alot. After moving to Escondido, Cassandra had discovered few spaces available and “open for […]

Melana Preston
Melana Preston
Dec 20, 2021
⏱ 5 min read
Featured Customers

Rollie Pollie Egg Roll Factory Shares the Secret Sauce to Their Success

Speaking with Anthony Pierce, we were eggstatic to hear more of the incredible story behind Rollie Pollie Egg Roll Factory. Only a little more than a year old, his Pennsylvania-based custom egg roll food truck company is already expanding to serve parts of West Virginia and Maryland as well. Anthony and his fiance, Megan Williams, […]

Melana Preston
Melana Preston
Dec 10, 2021
⏱ 4 min read
Customer Service

8 Genuine Ways to Say “Thank You” to Your Customers

Like clockwork, when we turn our calendars to the month of November, it’s as if there’s something in the air that prompts us to be thankful. And thankfulness so often touches on a range of topics — including things like personal health and wellbeing.  But then, it’s only natural that our thoughts also extend to […]

Jeremy Watkin
Jeremy Watkin
Nov 24, 2021
⏱ 9 min read
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Our Writers

Authors at NumberBarn

Real people who know phone numbers, telecom trends, business tips and more, inside and out.

Melana Preston

Melana Preston

Melana Preston is a Sr. Copywriter for NumberBarn and ClearHello. With her extensive background in marketing and humanitarian work, she loves working for “a company that truly values people and meaningful connections.” When she’s not pun-tificating clever copy or dad jokes, you can find her lost behind her camera lens capturing a mountain or sunset.

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Jeremy Watkin

Jeremy Watkin

Jeremy Watkin is Director of Customer Support and Experience at NumberBarn. Not only does he love serving customers, but he's a prolific writer and speaker on the topic and has been recognized numerous times for his thought leadership. Be sure to connect with him on Twitter. His handle is @jtwatkin.

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Jenny Dempsey

Jenny Dempsey

Jenny Dempsey was Social Media & Customer Experience Manager from 2017-2020, bringing her extensive telecom industry knowledge to help build NumberBarn’s content-base while cultivating a positive & happy customer experience.

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Joel Arnold

Joel Arnold

Joel Arnold is a Digital Marketer with diverse experience and industry expertise in telecommunications, real estate, travel, health & wellness, and content creation. When he’s not at home watching Survivor, you can catch him and his wife reading at a coffee shop or taking their family to the park.

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Alan Lopez

Alan Lopez

Alan is a lifestyle blogger, marketing manager, and art director who has been covering electronics and media culture for so long, he remembers being disconnected from the internet whenever somebody would pick up the phone.

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Will Fulton

Will Fulton

Will Fulton is a writer and editor who's covered technology, games, and theater for publications like Popular Science, Uber, Polygon, Lifewire, Digital Trends, and more. He's now mostly focused on helping his houseplants thrive and raising his chihuahua mix Charlie to be an upstanding citizen.

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Mariana Camacho

Mariana Camacho

Mariana Camacho is a content strategist and communications specialist focused on brand storytelling, marketing, and creative writing. She works with international brands and founders across lifestyle, hospitality, technology, and social impact, helping them shape narratives that connect and genuinely impact the people they’re meant to serve.

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Ella Delancey Jones

Ella Delancey Jones

Ella Delancey Jones is an award-nominated journalist and copywriter who began her career in tech and consumer PR in London before launching her own content business in 2018. Her writing has appeared in publications including Cosmopolitan, POPSUGAR, Insider, The Independent, and Grazia, and she has been featured on Sky News and BBC. Ella is known for producing clear, thoughtful, and reliable content across journalism and brand storytelling.

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Collin Czarnecki

Collin Czarnecki

Collin Czarnecki is a researcher specializing in consumer behavior, public records analysis, and survey-based studies. He spent nearly a decade as a journalist and editor, publishing more than 2,500 articles for newspapers and digital news outlets across the Gannett network and Patch.com.

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